Privacy Policy

Arknet Computers, LLC — Privacy Policy

Effective Date: 01/01/2026
 Company Name: Arknet Computers, LLC
 Address: 476 NW Peacock Blvd, Unit 104, Port Saint Lucie, FL 34953
 Phone: (561) 635-3413
 Website: www.Arknetcomputers.com

  1. Introduction

Arknet Computers, LLC (“Arknet Computers,” “we,” “our,” or “us”) is committed to protecting your privacy.
 This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through SMS/MMS (A2P) messaging, our website, and any services we provide.

By using our services, contacting us, or opting in to receive text messages from Arknet Computers, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Business information (if applicable)
  • Device information
  • Payment information (if services require payment)

2.2 SMS/A2P Messaging Information

If you opt in to receive SMS/MMS messages from us, we may collect:

  • Phone number used for messaging
  • Message content
  • Message logs (date, time, delivery status)
  • Opt-in, opt-out, and help-request records (required for A2P compliance)

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device identifiers
  • Cookies and usage data
  1. How We Use Your Information

Arknet Computers uses the information we collect for purposes including:

  • Providing computer repair and IT services
  • Scheduling appointments
  • Customer communication
  • Sending service updates, billing reminders, and support information
  • Sending SMS/MMS (A2P) notifications, alerts, and promotional messages (with consent)
  • Improving our website and services
  • Internal analytics and service optimization
  • Complying with legal and regulatory requirements
  1. SMS / A2P Messaging Compliance

Arknet Computers complies with TCPA, CTIA, carrier, and A2P 10DLC requirements.

4.1 Opt-In Disclosure

By opting in to receive text messages from Arknet Computers, you agree to receive SMS/MMS messages related to:

  • Appointment reminders
  • Service notifications
  • Support updates
  • Promotions or offers (only if explicitly opted in)

Message frequency may vary.
 Message and data rates may apply.

4.2 Opt-Out Instructions

You can opt out at any time by texting:

  • STOP to cancel
  • HELP for assistance

After sending STOP, you will receive one final confirmation message stating that you have been unsubscribed.

4.3 No Sale of Messaging Data

We do not sell, rent, or share your SMS/MMS message data with third parties for marketing purposes.

Message data may be shared only with:

  • Our messaging platform/provider
  • Carriers (solely for delivery and compliance)
  • Legal authorities if required by law
  1. How We Share Your Information

We may share your information with:

5.1 Service Providers

Third-party providers that assist with:

  • Payment processing
  • Website hosting
  • SMS/A2P messaging delivery
  • Scheduling systems
  • IT services and diagnostics

These providers are required to maintain confidentiality and are not permitted to use your information for their own purposes.

5.2 Legal Requirements

We may disclose information if:

  • Required by law, subpoena, or court order
  • Necessary to protect our rights, property, or safety
  • In connection with fraud prevention or investigation

5.3 Business Transfers

If Arknet Computers undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction.

  1. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure networks, and controlled access.

However, no online or electronic system is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain your information only as long as necessary for:

  • Providing services
  • Fulfilling legal and accounting obligations
  • Maintaining accurate A2P compliance records (opt-in/opt-out logs)
  1. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request corrections
  • Request deletion (where legally permitted)
  • Opt out of marketing communications
  • Opt out of SMS messaging at any time

To exercise any rights, contact us at:

📧 Info@arknetcomputers.com
 📞 (561) 247-9881

  1. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised “Effective Date.”

  1. Contact Us

If you have questions about this Privacy Policy or need assistance, contact us:

Arknet Computers, LLC
 476 NW Peacock Blvd, Unit 104
 Port Saint Lucie, FL 34953
 📞 (561) 247-9881
 📧 Info@arknetcomputers.com